CMS: The Consumer’s View – Authorized Enterprise


Legal professionals and
Group High quality

80.60


High quality of companions 83.07


High quality of associates 77.37


Associate availability and engagement 82.32


All scores are international and /100.

What do shoppers actually take into consideration the service they obtain from legislation corporations?

At Authorized 500, we hear ideas from a whole bunch of hundreds of shoppers yearly, score corporations on numerous key metrics corresponding to particular person high quality, availability, billing, communication and experience.

This supplies an goal and unbiased set of responses, permitting us to judge corporations utilizing a set of consumer service information scores. Our particular standards embrace Legal professionals and Group High quality, Worth: Billing and Effectivity, and Sector and Trade Data – all of which mix to provide an General Consumer Service Rating.

CMS’s preview submit right here focuses solely on Legal professionals and Group High quality, the place the agency scores 80.60.

As proven within the scatter graph above, CMS is within the 10-20%, ie second-lowest, decile of the International 100 for Legal professionals and Group High quality. This absolute rating is nonetheless nonetheless higher than comparators together with Ashurst, Dentons and Gowling WLG.

Agency efficiency may also be displayed relative to the market common, or benchmark. Though CMS outscored Ashurst, Dentons and Gowling WLG, all 4 corporations had been comfortably beneath the International 100 benchmark for Legal professionals and Group High quality.

Legal professionals and Group High quality is the typical of sub-criteria scores attained for High quality of companions, High quality of associates and Associate availability and engagement, and we scrutinise these in precisely the identical manner.

CMS’s High quality of associates is 0.35% above the International 100 benchmark of 77.02, which makes its absolute rating of 77.37 much more spectacular. In distinction, Ashurst, Dentons and Gowling WLG all fall beneath the benchmark.

CMS’s High quality of companions is 2.03% beneath the International 100 benchmark of 85.10, which supplies extra relative context to its absolute rating of 83.07. Ashurst, Dentons and Gowling WLG all fall beneath the benchmark once more, though Gowling WLG and Ashurst fare marginally higher.


Absolute and relative benchmark scoring for our different standards (Worth: Billing and Effectivity, and Sector and Trade Data), all sub-criteria and General Consumer Service are additionally obtainable. As well as, Authorized 500 gives complete consumer satisfaction reporting not just for the International 100 pattern, but additionally from a worldwide, jurisdictional, country-by-country, workplace or apply space perspective.

If you want to know extra, please contact our gross sales workforce, who can present extra details about what is accessible on your agency, at researchreports@legal500.com. We additionally welcome any suggestions on The Consumer’s View collection and our consumer service scoring.

Leave a Reply